Job Detail

Customer Service (RMA, Provide Warrenty)

PTC Computer Co.,Ltd
Location: Phnom Penh
Publish Date: 15-Mar-2018
Close Date:   08-Apr-2018
Page Hit : 306
Level Entry Term Full time
Experience(Year) 1 Job Function Customer Service
Hiring 3 Industry Information Technology
Salary Negotiable Qualification Bachelor
Gender Other Languages English
Age From 18 to 23 Hire Location Phnom Penh
Marital None Close Date 08-April-2018

Job Description

  • Claim order part in warranty
  • Borrow from stock such as laptop, Desktop , Monitor ...etc that need to change for customer
  • Return to stock while part arrived
  • Checking warranty
  • Checking price for order part
  • Do quotation and direct sent to customer ( if have request from sales or from customer)
  • Purchase spare part for sale, replace for customer in warranty
  • Pick up Services in after Technical comment in CRM system with the same day
  • Record serial number for brand mentioned above during goods stock in
  • Count stock & Clear old stock
  • Follow up (email) claim order part with vender to make sure part will arrive PTC and replace for customer on due date
  • General services (face to face / phone call with customer to deal the problem related to part replacement, software issue or part order ..etc).
  • Sent Laptop, Desktop.. services to customer at province
  • Support technical team (provide manual, software download, spare part for test and email contact to vendor for the issue that technical unable to solve ..etc)
  • Do weekly report
  • Other tasks assigned by Supervisor or managers
Benefit:
  • 13th monthly salary 
  • Incentive
  • Married Leave
  • Sick Leave
  • Funeral Leave
  • Pregnancy Leave
  • Healthy Care
  • Annual Leave

Requirement

- Graduated Bachelor Degree of Marketing or IT
- Good communication or persuading skills
- Basic knowledge of Hardware
- Problem solving skill
- Self-reliant and hardworking
- High level of motivation
- High Level of English proficiency

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Contact Information

Company Profile

PTC Computer Technologies has been established in Phnom Penh since 1996. We started with a small business, but as a result of our dedication with loyalty, reliability, and affordable pricing, as well as customer service caring, excellent product ranges, and technical expert. We have grown so successfully that we are now well recognized as one of the biggest IT store in Cambodia. Our reputation, in the last seventeen years, has spread out not only in Cambodia. and has allowed us to be partner with most of well-known international IT brands to be authorized distributor and service provider in Cambodia. In this case, it has allowed us to be able to store the biggest available computers hardware to supply the genuine products and warranty services to customers. We have intended to use these knowledge and experience to challenge the technology limitation. Since we have gotten many experience to serve the good quality and reliable services, as a result we are the Authorized Distributor of 14 Brands such as TOSHIBA, DELL, HP, LENOVO, ACER, ASUS, NEC, SONY, RAZER, SAMSUNG, EPSON, PROLINK, TRANSCEND, LOGITECH, CONNECTLAND. Moreover, we are the Authorized Reseller of others 6 Brands such as APPLE, INTEL, PANASONIC, AMP, MICROSOFT, and ORACLE. We are always ahead in good quality and service. Mission PTC Computer Technologies has subjects to: - Leading technology in Cambodia - Highest quality - Best-in-class service and support - Flexible customization capability - Competitive pricing - To expand knowledge in IT field Vision "To harness our passion for information of technology in order to take on, and overcome the technical challenges to the futureR20;. We are going to do this by: appraising ourselves, our service caring continuously, and improving where necessary, working with honesty, respect, dedication and integrity, delivering quality results to our customers, business partners and shareholders.

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