Job Detail

Job Description

Call Center Agent Requirements

A Call Center Agent should have at least a high school diploma (a higher degree is a plus) and preferably one year of experience in customer service or a related field. They must be skilled in communication, problem-solving, multitasking, and computer use, with the ability to handle a high volume of calls professionally and efficiently.

Fluency in English and Khmer, clear pronunciation, and strong writing skills are important for effective customer interaction. Agents should demonstrate a positive attitude, teamwork, patience, and adaptability to changing work schedules, including shifts, weekends, or holidays.

Preferred qualifications include sales or upselling experience, basic knowledge of the company’s industry (such as gas or retail), and familiarity with customer retention practices.

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Requirement

Call Center Agent Job Requirements

A Call Center Agent should have at least a high school diploma, with higher education considered an advantage. Candidates ideally have 1 year or more of experience in a call center, customer service, or a related field, and familiarity with CRM or call management systems.

They must demonstrate strong communication and active listening skills, a customer-oriented mindset, and the ability to handle high call volumes while maintaining professionalism and accuracy. Proficiency in computers, data entry, and multitasking is essential.

Fluency in English and Khmer, along with clear speaking and writing abilities, is required. The role demands patience, teamwork, reliability, and adaptability to flexible or shift-based schedules, including weekends or holidays.

Additional strengths such as sales or upselling experience, knowledge of the industry (e.g., gas or telecom), and understanding of customer retention strategies are highly valued.

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What We Offer

What We Offer:

• 💼 Competitive Salary: Fair and attractive base pay with performance-based incentives or bonuses.

• 🎯 Performance Rewards: Monthly and quarterly recognition for top performers.

• 📚 Training & Development: Comprehensive training to enhance your communication, product knowledge, and customer service skills.

• 🚀 Career Growth: Clear opportunities for promotion and professional advancement within the company.

• 🤝 Positive Work Environment: Supportive, friendly, and team-oriented workplace culture.

• 🕒 Flexible Working Hours: Rotational shifts to help balance work and personal life.

• 💰 Allowances & Benefits: Transportation or meal allowance (if applicable), plus health and wellness benefits.

• 🎉 Employee Engagement: Fun activities, team events, and company celebrations.

• 🔒 Job Stability: Secure employment with a trusted and growing company.

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