Job Detail
Service Manager
K Four Group Ltd
| Location: | Phnom Penh |
| Publish Date: | 29-Mar-2018 |
| Close Date: | 12-Apr-2018 |
| Level | Entry | Term | Full time |
|---|---|---|---|
| Experience(Year) | 2 | Job Function | Customer Service |
| Hiring | 1 | Industry | Electronics Electrical Mechanical Equipment |
| Salary | Negotiable | Qualification | Bachelor |
| Gender | Other | Languages | English |
| Age | None | Hire Location | Phnom Penh |
| Marital | None | Close Date | 12-April-2018 |
Job Description
- Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
- Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys; forming focus groups; benchmarking best practices; analyzing information and applications.
- Improves customer service quality results
- Control the repairing processes for customers
- Maximizes customer operational performance
- Customer Care provider
- Visit/Go to customers' location for checking the problematic products
- Running/Leading the service team to achieve the standard
- and other tasks assigned by Management
Requirement
- Holding bachelor degree of Business/Related fields
- Good command of English is a plus
- Good use of Leadership skills
- Ideas of electronic products are specially recommended
- Good knowledge of computer like Ms. Word & Ms. Excel
- Good knowledge of administrative work
- Honest, highly responsible and reliable
- Ability to manage multi-tasks
Contact Information
Company Profile
Kfour Group was founded by Okhana Kith Sensorya in 1994 as Sensorexim Co., LTD in the form of a small shop along one of Phnom Penh's busiest streets which focused mainly on retail of home electronic appliances such as televisions, refrigerators, air-conditioners and DVD players amongst others. the company started off with just one branch located in central Phnom Penh long before shopping malls or outlets were even established in any part of Cambodia.
Over the next few years, the company expanded into wholesaling and as business grew, so did our customer base and brand name. The first milestone was hit when then Sensorexim, by 1997, became the biggest supllier of all type of home electronics to the entire Cambodian market by volume. In 1997, Sensorexim was rebranded as Kfour Group.
By 2002, Kfour was the biggest supplier of all electronic goods with a strong foothold in Cambodia. Between 2002 and 2013. Kfour's growth grew exponentially and by end-2013, will have a total of ten branches across all of Cambodia. We currently work with all major electronic brands including Sony, Samsung, LG, Panasonic, Hitachi, Toshiba, Kenwood, Bosch, Electrolux, and many more and we have received numerous awards from all brands at dealer conferences as the number one retailer in all of Cambodia. Our brand name is synonymous with premium brands and we carry only the most previum products to maintain our brand image.
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